We want every customer to receive exactly what they ordered, on time and in perfect condition. If something goes wrong, we will do our best to make it right. This policy outlines when and how we handle refunds, replacements, and returns.
Eligibility for a Refund or Replacement
You may be eligible for a refund or replacement in the following situations:
- Your order did not arrive within the expected delivery window.
- Your order arrived damaged or with visible signs of tampering.
- You received incorrect products that do not match your order.
- Your order was returned to sender due to an issue outside your control.
How to Request a Refund or Replacement
Contact us at support@buymodafiniluk.org within 14 days of the expected delivery date. Please include your order number and a brief description of the issue. Where possible, include photographs if your order arrived damaged or you received incorrect items.
We aim to respond to all refund and replacement requests within 24 hours. Once we have reviewed your case, we will either arrange a replacement dispatch or process a refund to your original payment method.
Non-Eligible Situations
We are unable to accept returns or issue refunds in the following circumstances:
- The order has been opened, used, or tampered with by the customer.
- You provided an incorrect delivery address at the time of ordering.
- You simply changed your mind after dispatch.
Refund Processing Times
Approved refunds are processed within 5–7 working days and returned to the original payment method. Depending on your bank or payment provider, it may take a few additional days to appear in your account.
Questions
If you have any questions about this policy, contact us at support@buymodafiniluk.org. We are here to help.